Terms & Conditions – Lothian Handyman

Last updated: 1st September 2025

Please read these Terms & Conditions (“Terms”) carefully before booking services with Lothian Handyman. By engaging our services, you agree to be bound by these Terms.

1. Definitions

  • “We”, “Us”, “Our”: Lothian Handyman.

  • “You”, “Your”, “Customer”: The person, company, or organisation booking our services.

  • “Services”: Any handyman, maintenance, repair, or related work carried out by Lothian Handyman.

  • “Agreement”: The contract formed when you confirm a booking with us.

2. Services Provided

  • Lothian Handyman provides handyman and property maintenance services, including but not limited to: repairs, installations, snagging, carpentry, plumbing (non-gas), decorating, and general household tasks.

  • We reserve the right to refuse work that we reasonably consider unsafe, illegal, or beyond our expertise.

  • We do not undertake gas work or electrical work requiring certification by law.

3. Bookings & Cancellations

  • Bookings must be made in advance via our website, email, or phone.

  • A minimum booking of 1 hour applies to all hourly jobs.

  • Half-day and full-day packages must be pre-booked and confirmed in writing.

  • Cancellations made less than 24 hours before the booking may be charged at 50% of the agreed fee.

  • If we arrive on site and are unable to gain access, or you cancel upon arrival, the full minimum charge will apply.

4. Pricing & Payment

  • Rates are clearly stated on our website and may be updated from time to time.

  • Prices exclude the cost of materials, parking, congestion charges, waste disposal, and other expenses, unless otherwise agreed.

  • Emergency call-outs and out-of-hours work are charged at premium rates.

  • Payment terms:

    • Private customers: Payment is due on completion of the job by cash, bank transfer, or card.

    • Commercial clients (e.g., landlords, Airbnb managers): Payment terms may be agreed separately, but no later than 14 days from invoice date.

  • Late payments may incur interest at 5% per month and recovery costs.

5. Materials & Supply of Goods

  • Where Lothian Handyman supplies materials, these will be charged at cost plus a reasonable handling fee.

  • Where you supply your own materials, we cannot be held responsible for any defects, shortages, or delays caused by them.

  • Title to materials supplied by us remains with Lothian Handyman until paid in full.

6. Liability

  • We will carry out all work with reasonable skill and care.

  • Our liability is limited to the cost of the services provided.

  • We are not liable for:

    • Pre-existing faults or damage in your property.

    • Consequential losses (e.g., loss of rental income, business interruption).

    • Delays caused by factors outside our control (e.g., supply shortages, adverse weather, traffic).

  • Nothing in these Terms limits liability for death or personal injury caused by negligence.

7. Access & Health & Safety

  • You must ensure we have safe and reasonable access to the work area.

  • You must inform us of any known hazards (e.g., asbestos, structural issues, defective wiring).

  • We reserve the right to stop work if conditions are unsafe.

8. Warranties & Guarantees

  • We guarantee our workmanship for 30 days after completion, unless otherwise agreed.

  • Guarantees do not cover materials supplied by you or third-party contractors.

  • Normal wear and tear, accidental damage, or misuse are excluded.

9. Termination

  • Either party may terminate this Agreement with written notice if the other party commits a serious breach of these Terms.

  • We may terminate the Agreement if you fail to make payment, provide safe working conditions, or supply accurate information about the job.

10. Complaints

  • If you are dissatisfied with our services, please contact us within 7 days of completion.

  • We will investigate and, if appropriate, return to rectify the issue at no extra cost.

  • Refunds will only be offered at our discretion.

11. Data Protection & Privacy

  • We will only use your personal information to manage your booking, provide services, and communicate with you.

  • We do not sell or share your information with third parties without your consent, except where required by law.

12. Governing Law

  • These Terms are governed by the laws of Scotland.

  • Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.