Privacy Policy – Lothian Handyman

Last updated: [insert date]

Lothian Handyman (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

1. Information We Collect

We may collect and process the following information:

  • Personal details: Name, address, phone number, email.

  • Booking information: Job details, property address, access instructions.

  • Payment information: Bank transfer details or card payments (processed securely via third-party providers).

  • Technical data: IP address, browser type, and cookies when you use our website.

2. How We Use Your Information

We use your information to:

  • Provide handyman services you request.

  • Manage bookings, invoices, and payments.

  • Communicate with you about your job or enquiry.

  • Improve our website and services.

  • Meet legal and regulatory requirements.

3. Sharing Your Information

We will never sell or rent your personal data. We may share your information only with:

  • Service providers (e.g., payment processors, IT hosting).

  • Legal authorities if required by law.

  • Subcontractors working on your job, where necessary and agreed.

4. Data Security

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

  • Payment details are processed through secure third-party providers; we do not store full card details.

  • Access to personal information is restricted to staff and contractors who need it to perform their work.

5. Data Retention

  • Customer records (jobs, invoices, communications) are kept for up to 6 years for accounting and legal purposes.

  • Marketing contact details are kept until you opt out.

  • You may request deletion of your data at any time (subject to legal requirements).

6. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of your personal data.

  • Object to or restrict processing of your data.

  • Withdraw consent for marketing at any time.

To exercise your rights, contact us at:
📧 [Insert business email]
📞 [Insert phone number]

7. Cookies

Our website may use cookies to improve functionality and track usage. You can disable cookies in your browser, but some features of the site may not work correctly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be published on our website.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Lothian Handyman
📧 [Insert email]
📞 [Insert phone number]
📍 Edinburgh, Scotland